- AirHelp rated 34 airlines, most of those based in Europe and North America
- EasyJet scored higher for punctuality however ranked second last overall
- A spokesman said easyJet does not recognise the findings of the study
- Virgin Atlantic was third from the bottom because of a bad score for claims
- British Airways was named the top UK airline, followed by Flybe
- First place was offered to Qatar Airways, while SATA Global was last
- The study did not offer ratings to any type of airlines based in Asia or Australia
View
comments
UK airlines easyJet and Virgin Atlantic rank near the bottom of a brand-new study that rated much more compared to 30 carriers on flight delays and compensation claims.
Of those decided on for the study, Luton-based easyJet ranked second last while Crawley-based Virgin Atlantic was third last.
Both airlines rank behind British Airways and Flybe, which were named the top airlines in the UK.
Despite a higher score for on-time performance, easyJet ranked second last in a study of 34 airlines
The study was conducted by AirHelp, which assigned scores to 34 airlines based on quality performance, flight delays and exactly how well they resolve compensation claims.
A company spokesperson said the list is intended to ‘rank the saints and sinners of the global airline industry’.
Portuguese carrier SATA Global ranked dead last along with a score of 5.2, while Qatar Airways was tops at 8.9.
Despite scoring higher for on-time performance, easyJet found itself near the bottom of the list along with an overall rating of 5.8 from 10 thanks to a bad score for claim processing.
AirHelp said: ‘EasyJet’s claim processing helps to skew its score downwards. Based on the score, this makes the UK budget airline among the lowest scoring airlines in the world.’
A spokesman for easyJet disputed the study’s conslusion, adding: ‘We do not recognise these findings. EasyJet has actually been commended by its regulator, the CAA, for its handling of EU261 claims and we will certainly constantly pay compensation as quickly as it is due.’
EasyJet finished simply behind Virgin Atlantic, which had a score of 6.2 and likewise fared poorly for claim processing.
Qatar Airways came in Very first place along with a score of 8.9, while British Airways was the top carrier based in the UK
Harmondsworth-based British Airways, meanwhile, finished ninth along with a score of 7.8, while Flybe, which operates from Exeter, was 14th thanks to its 7.7 rating.
AirHelp said of BA: ‘British Airways’ score is helped mostly by the airline’s quality and service rating. However, it is affected negatively by its claim processing and on-time performance.’
With a rating of 7.6, Delta Air Lines was the top US carrier at 15th overall, narrowly beating United Airlines (7.4, 20th) and American Airlines (7.35, 21st).
AirHelp said Delta’s on-time performance and claim payout times gave it an edge over its rivals.
With a score of 7.6, Delta Air Lines was the top US carrier at 15th overall, edging United and American
Portuguese airline SATA Global ranked last behind UK airlines easyJet and Virgin Atlantic
KLM, Air Baltic, Air France and Lufthansa rounded out the top 5 behind Qatar Airways, while Ryanair, the largest budget airline in Europe, was 24th.
While the study looked at a variety of popular carriers in Europe and the US, it did not offer ratings to any type of Asian or Australian airlines.
AirHelp, which assists passengers along with flight delay compensation claims, did not consist of a few of the biggest operators on the planet in its study, including US low-cost carrier Southwest Airlines, China Southern Airlines and Japan’s all of Nippon Airways.
It assigned a score to Emirates, which ranked seventh, however not its Gulf rival Etihad.
AirHelp assigned its scores based on quality performance ratings calculated by Skytrax, on-time performance ratings from Flightstats and its own data on claim processing.
Nicolas Michaelsen, the company’s co-founder, said: ‘We are not performing this to go to war along with the airlines. On the contrary, we wish to offer them a tool, so that they can easily much better already know and see their customer’s pain points, and so that flyers can easily get hold of the very best experience feasible – The 2 in the air and on the ground.’
from Golden Land Travel http://ift.tt/1Trrjkw
0 komentar:
Post a Comment