- Emily Wellfare, 25, booked flights to Prague as a present for her boyfriend
- She has actually experienced from acute myeloid leukaemia (AML) most of her life
- Her cancer returned in December and she required intense treatment
- She said she tried to cancel however was told to prove she was terminally ill
- Left stunned and outraged, Wellfare turned to social media for help
- She received a refund after complaining on easyJet’s Facebook page
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A young cancer patient says she was treated ‘disgustingly’ by easyJet staff once she tried to cancel a booking because she needed ‘severe and gruelling’ treatment and was unable to travel.
Emily Wellfare, from Eastbourne, East Sussex, said the Luton-based budget airline asked her to prove she was terminally ill in order to receive a refund for the £215 holiday.
Left stunned and outraged, the 25-year-old, that suffers from an acute form of leukaemia however is not considered to be terminally ill, started a blistering social media campaign to get hold of her money spine plus an apology.
Emily Wellfare, from Eastbourne, East Sussex, said she was unable to travel after her cancer returned
The 25-year-old said she had to cancel the flights because she required ‘severe and gruelling’ treatment
WHAT IS EASYJET’S CANCELLATION POLICY FOR ILLNESS?
On its website, easyJet said it is a non-refundable airline however will certainly offer a refund, which could be in the form of a flight voucher, in ‘exceptional circumstances’.
EasyJet advises those that should cancel or modification a booking because of the diagnosis of a terminal or serious illness to contact its customer service team, despite the fact that it warns refunds are not guaranteed.
The airline’s website states: ‘Please be aware that the decision to offer a refund, modification or a flight voucher is made at the discretion of our customer service team.’
The Luton-based budget airline said passengers that are no longer able to travel and do not receive a refund can easily modification their flight to a future date and destination.
It encourages passengers to take out travel insurance as it may cover the cost of their flights in certain circumstances once they are unable to travel because of points such as medical reasons.
Source: easyJet.com
For most of her life, Wellfare has actually experienced from acute myeloid leukaemia (AML), a rare and aggressive blood cancer that starts in the blood-forming cells of the bone marrow.
Last November she booked easyJet flights to Prague as a present to her boyfriend, Sam Edwards, however her cancer returned merely prior to Christmas.
She had to undergo intensive treatment and had no choice however to cancel Just what was supposed to be a romantic getaway in January.
Wellfare said: ‘Unfortunately I relapsed along with leukaemia and am undergoing severe and gruelling treatment.
Emily Wellfare booked the flights to Prague as a Christmas present to her boyfriend, Sam Edwards
WHAT IS ACUTE MYELOID LEUKAEMIA?
Acute myeloid leukaemia (AML) is a rare type of blood cancer that affects 2,000 people in the UK each year – usually those over 65.
Normally, blood cells are made in the bone marrow in an orderly and controlled way.
In patients that have actually AML, this process gets from control and numerous abnormal leukaemia cells are made.
These immature cells aren’t able to create in to normal functioning blood cells. They don’t mature and don’t job properly.
This leads to an increased risk of infection as well as symptoms such as anaemia and bruising caused by fewer healthy and balanced red blood cells and platelets being made.
Most people along with acute myeloid leukaemia start treatment quickly after diagnosis.
The main treatment is chemotherapy, despite the fact that some may require blood transfusions, platelet transfusions and antibiotics.
‘This involves high-dose chemotherapy and a bone marrow transplant for which I have actually to be an inpatient for. I am in hospital for rather long periods of time and am not even allowed to go outside.
‘once I contacted easyJet to inform them of the situation I was treated disgustingly.’
Despite giving a month’s notice, Wellfare claimed easyJet staff were rude and unhelpful and showed no sympathy towards her situation.
Wellfare, that is unable to job because of her condition, said: ‘The outrageous statement made to me involved the naked truth that if I could not prove I was terminal then I would certainly not be entitled to my money back.
‘As a 25-year-old woman attempting to fight off cancer for a third time this is a rather upsetting statement along along with being completely unfair.
Wellfare claimed easyJet staff were insensitive and rude, so she turned to social media for help
‘I’m attempting along with every cell in my physique not to die yet easy jet merely threw this ridiculous line at me.’
She said doctors are unable to tell whether her condition is terminal, however she is ‘rather sick’.
After hitting a wall along with easyJet’s customer service team, Wellfare posted a scathing message on the airline’s Facebook page.
After the article was shared by various other users, she said the airline contacted her and offered a full refund.
Wellfare used the publicity as a means to encourage people to donate blood and join the bone marrow registry.
An easyJet spokesman told MailOnline Travel: ‘EasyJet is sorry to hear of Ms Wellfare’s situation and we sympathise along with her.
‘We apologise for the customer service she initially received on this occasion and will certainly be investigating this along with the agent concerned.
‘despite the fact that our tickets are usually non-refundable, we have actually provided her along with a full refund of her booking.
‘We always recommend customers have actually comprehensive travel insurance to cover for unexpected circumstances and will certainly always offer a letter to insurance companies once customers should make a claim.’
WOMAN that has actually A BRAIN TUMOUR TOLD SHE CAN’T get hold of A FULL REFUND
Jahmila Kelly, 32, has actually been left distraught after being told she cannot get hold of a refund despite being unable to fly
Emily Wellfare is not the only British cancer patient to have actually trouble getting a refund from a travel company after being forced to cancel or postpone a holiday because of a serious illness.
Mother-of-one Jahmila Kelly, 32, from London, booked a dream holiday to St Lucia last September however was diagnosed along with a brain tumour last month.
Doctors told Kelly she would certainly should undergo surgery merely a week prior to she is scheduled to fly to the Caribbean island.
When Kelly contacted her travel agent, Netflights.com, and informed them of her diagnosis, she said she was told she is only eligible for a full refund if she dies.
Through Netflights.com, she paid £770 for flights along with British Airways and £1,500 for a hotel, and was seeking to postpone the holiday and travel after she had recovered from her operation.
Kelly, a reservations agent along with Imperial Hotels, said the tumour is benign however will certainly cause her to shed her sight in one eye.
She said Netflights.com told her the flights cannot be pushed spine and she will certainly not be fully refunded as policy apparently stipulates that she would certainly only become eligible if she died.
Kelly told MailOnline: ‘When I was diagnosed in January I rang Netflights and they said it was up to BA to issue a refund, so advised me to contact them.
‘I contacted BA however they sent me spine to Netflights. It’s been a wild goose chase.
‘Eventually Netflights agreed to insight and they are attempting to be the middle person and get hold of a lot more from BA however right now BA doesn’t seem to be budging.’
She showed MailOnline an email she received from Netflights, which claimed British Airways had told the travel operator that the £770 flights could not be fully refunded unless she had died.
British Airways said it is investigating.
MailOnline has actually contacted Netflights.com for comment.
from Golden Land Travel http://ift.tt/1RwgmMK
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