Along along with my wife, I was trapped by Snowzilla. We were coming estate from Barbados and got as far as Miami (where we were supposed to grab a connection to DCA). Of course, that’s as far as we got. Yet fortunately, we had an AA customer service rep that worked diligently and patiently for the much better section of an hour. He finally discovered divide connecting flights to Orlando and Tampa, on Tuesday, that would certainly eventually grab us estate (assuming DCA didn’t maintain delaying it’s reopening). On Tuesday, we actually were able to grab on the exact same Orlando flight. Anyway, we hunkered down at a Miami hotel for a couple of days. (And our dogsitter came thru love a champ to manage our dogs for a couple of additional days.) However, beside us was a young man desperately attempting to grab estate to somewhere in the NYC area. His rep was just as genial and diligent, Yet wasn’t having a lot luck. The youngster after that suggested, hey, I believe Delta flies there, maybe you could grab me on among their flights. And at that point the rep started stammering, uh, well, we don’t job along with Delta, we don’t share Any type of flights, yadda yadda, and basically said, sorry, no can easily do. You could tell she was embarrassed to yammer this stuff that she had been trained to say. And I was status there thinking, holy moly, spine in the day, the priority was obtaining the customer estate and if that meant transferring her/your man to yet another airline, so be it. Have actually points become so balkanized between the airlines and so fundamentally anti-customer that serving the customer is secondary to sustaining hold of our money? That the demand they exist, obtaining individuals from point a to point b, is no longer as necessary as pleasurable their greed? I mean, no kidding that AA and Delta don’t Have actually cooperative relationships Yet isn’t that at some point Alongside the point? The youngster called for to grab home, shouldn’t she at the very least Have actually the option to explore alternatives? Call me naïve, I guess.
I agree, the emphasis must be on obtaining you estate once it’s handy for you — not the airline. There need to be a law that calls for airlines to job with each other throughout force majeure events, the means they used to. This isn’t the free market at its best; it’s the free market run amok.
from Golden Land Travel http://ift.tt/1KDbYKs
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