- Pamela Pointer and family were flying spine to the UK from Orlando
- She experienced a fall throughout the quest and underwent hip substitute surgery
- Virgin Atlantic prohibits people from flying within 10 days of an operation
- Pointer obtained a doctor’s note however was still deemed unfit to fly
- She and three various other family members stayed behind and missed Christmas
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A British family has actually demanded an apology after they say their dream holiday to Florida was ruined once their grandmother was barred from boarding a flight spine to the UK.
Cancer-stricken Pamela Pointer, from Horley, Surrey, was deemed unfit to fly since she had undergone surgery simply days prior to the return flight along with Virgin Atlantic.
As a result Pointer, 86, that broke down in tears at the airport, was forced to continue to be in Orlando as most of her family flew estate and was unable to celebrate Christmas in the UK.
Pamela Pointer (third from left), was barred from boarding once she arrived at the check-in desk
Pointer had hip substitute surgery after she experienced a fall throughout the £25,000 two-week quest to Disney Globe along with twenty relatives, that booked along with Virgin Holidays.
Aware of Virgin’s policy, which does not enable people to board flights much less compared to 10 days after surgery, she obtained a note from her surgeon in Florida, that said she was match to fly.
A family member called ahead and was told Pointer would certainly be assessed by staff at the airport.
When she arrived at the check-in desk she spoke to an employee via telephone and was told the airline would certainly not make an exception and she would certainly not be allowed on board.
Virgin Atlantic’s policy prohibits passengers from flying if they have actually had surgery within 10 days of departure
Her family was upset since she revealed personal details of her battle along with breast cancer throughout the telephone call and broke down in tears in front of her grandchildren.
Natalie Watson, 31, that is married to Pointer’s grandson, said: ‘It was such a sad sight to see her in an airport in Florida being told she was going to miss out on Christmas along with her family, in floods of tears, feeling love she was responsible for it and have actually people talking concerning her, love she was not there.’
Pointer and three relatives, that stayed along with her, were rebooked on a flight the complying with day, however she was told she would certainly require a doctor’s note concerning her cancer. They flew estate four days later after they had missed Christmas along with the rest of the family.
Watson claimed Virgin Atlantic ignored her complaints concerning the means Pointer was treated.
She said: ‘I simply want a person to accept responsibility for exactly what I believe is fairly terrible treatment.’
A spokesperson for Virgin Atlantic said: ‘We are sorry to learn of the customer’s experience along with us and our groups are in contact along with the customer to discuss her involves and anticipate resolving her problems to her satisfaction.
‘It’s constantly a difficult decision to not enable a customer to fly on medical conditions, however, we have actually a responsibility to make certain the safety and well-being of our customers.
‘If the Virgin Atlantic ground staff have actually any type of doubts over the well-being of a customer, they will certainly seek medical guidance from their aviation medical advisory service.
‘Unfortunately, on this occasion, on the day of travel it was assessed that Mrs Pointer was not match to fly.
‘We apologise for any type of inconvenience caused to Mrs Pointer and her family, however, we do emphasise that this difficult decision was only gained along with her well-joining mind and based on expert medical advice.’
from Golden Land Travel http://ift.tt/1p1DlnL
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